I want to request all the personal information that Next holds on me. How do I do this?
You have the right to request a copy of all the personal information Next holds on you at any time.
There are a few ways you can submit a Subject Access Request. You can do this via the following:
Address: DSAR Team, Phase 5, Next Retail Ltd. Desford Road, Enderby, Leicester. LE19 4AT
Person: HR representative, Manager, or Store employee.
You must include what information you would like a copy of and ensure that you include the following information to help us complete the request:
Your Full Name
Home Address (Linked to your account):
Date of Birth:
Email Address (Linked to your account):
How long will this take to complete?
The GDPR requires Next to respond to a DSAR within one calendar month of its receipt.
What if I believe there is more information that's not been provided to me?
As a Data Subject you are only entitled to your data, we may redact or not provide you with other people’s personal information. If you are unhappy with the information you received you can contact our complaints team on Complaints@next.co.uk
If I’m still not satisfied with the information I have been provided what do I do?
If Next has not been able to answer all of your questions, you can make a complaint with the Information Commissioner's Office (ICO). Click here for more information.
Can someone request a Subject Access Request on my behalf?
Yes, you can authorise someone else to make a subject access request for you. However, you should consider whether you want the other person to have access to some, or all of your personal information. To do this you will need a letter of authority signed by the person whose data is being requested.
How will I receive the information?
Next, usually sends the information via post.
Can I use a Third Party DSAR service?
Next will only respond to direct requests. We are unable to take steps to receive your request from a service provider. If you make a request via a third-party service we will only respond if we have immediate access to your contact details so we can contact you directly.