The right to be forgotten cannot apply where there is a reason why we would need to continue to retain or process your personal information; however, if you meet the following criteria we will remove your personally identifiable information from our operational databases:
- Payments for any outstanding balances and/or orders should be made and cleared
- There must be no orders waiting to be or in the process of being dispatched
- Please be aware that if we do forget you, this will not remove any credit searches or updates which may have been made to your credit file, as these are maintained by third party credit reference agencies; however, we will inform the credit reference agencies the account has been closed.
If you would still like to be forgotten, you can submit a request for the Right to be forgotten by:
Or by calling us on 0333 777 8000 *
Please provide the following information so that we can process your request without delay:
Your Full Name:
Full Address (Linked to your Next account):
Date of Birth:
Email Address (Linked to your Next account):
Your Customer Number:
Clearing any outstanding balances can be done at any time; we do not require a request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received. Your account will also be closed as part of the right to be forgotten process.
Once we’ve received your request, we will contact you within 30 days to let you know the outcome of our assessment and confirm what action we will take next.
*For call charges contact your service provider.