To be able to place your VIP Sale order, please make sure you're signing into your account online at www.next.co.uk/eoss during your pre booked sale time slot.
If you're having any other technical issues, we recommend checking that you're not signed into your account on more than one device. If you are, please sign out of all devices. You'll also need to clear your cache and cookies* and try again.
Still having trouble? Please contact us and a member of the team will be happy to help.
When you contact us, please have the following information to hand as it will help us to resolve any issues.
- The make and model of the device you're using
- The browser you're on
- Any error messages you can see and details of the issue you're facing (screenshots/screen recordings are a bonus!)
For ways to contact us, please click here.
*For more information on how to clear your cache and cookies, please contact your service provider.