URGENT RECALL NOTICE
GIRAFFE LANTERN / ITEM NO. C45711 & BRONZE BEAR LANTERN / ITEM U77075
DUE TO AN ISSUE WITH THE CANDLE HOLDER
GIRAFFE LANTERN / ITEM NO. C45711 & BRONZE BEAR LANTERN / ITEM U77075
We’ve identified a problem where there is a risk that the candle holder containing a lit candle will drop in use, this is a potential fire hazard.
If you have purchased one of these Lanterns, please stop using it and contact our customer services team on 0333 777 8000 (Mon- Fri 8am - 9pm, and Saturday - Sunday 8am - 7pm) to arrange a return.
Alternatively, please return the item to a store (for a full refund). We’re very sorry for any disappointment and inconvenience this may have caused, but we hope you’ll understand that customer safety is our
highest priority.
URGENT RECALL NOTICE
KIDS PATENT T BAR BOW SHOES / ITEM NO. T36725 & A73410
DUE TO AN ISSUE WITH THE STRAP
Unfortunately, it’s come to light that there’s a potential problem with the strap not staying closed on some shoes. This may result in a tripping hazard.
As these shoes don’t meet our strict technical specifications, we’ve taken the precaution of recalling them and request that you return your shoes to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and chose option 1. Or you can call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3. You can also arrange a collection online simply log in to ‘My Account’, and select ‘Arrange a return’ from the menu.
Alternatively, please return the item to a store for a full refund.
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible.
URGENT RECALL NOTICE
HIPPO LANTERN / ITEM NO. T41430
DUE TO AN ISSUE WITH THE CANDLE HOLDER
We’ve identified a problem where there is a risk that the candle holder containing a lit candle will drop in use, this is a potential fire hazard.
If you have purchased one of these Hippo Lanterns, please stop using it and contact our customer services team on 0333 777 8000 (Mon- Fri 8am - 9pm, and Saturday - Sunday 8am - 7pm) to arrange a return. Alternatively, please return the item to a store (for a full refund).
NEXT RECALLS THE NORTH FACE 7X4U TEENS OVERSIZED BLACK HOODIE (ITEM NO. U17939). THERE IS A POTENTIAL
NEXT RECALLS THE NORTH FACE 7X4U TEENS OVERSIZED BLACK HOODIE (ITEM NO. U17939). THERE IS A POTENTIAL PROBLEM WITH THE DRAWSTRINGS WITH FREE ENDS IN THE HOOD OF THE PRODUCT. THESE CAN BECOME TRAPPED, LEADING TO POTENTIAL STRANGULATION.
Last Updated 27-01-23
Please call us on 0333 777 8000 to arrange a collection, or return it to your local store (for a full refund). If you have given the item as a gift, please ask the recipient to contact Next.
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URGENT RECALL NOTICE
ASTORIA EXTENDING DINING TABLE: White 590129/Grey 339800
DUE TO AN ISSUE WITH THE CERAMIC TOP
Item Number White 590129
Item Number Grey 339800
It's come to light that there’s a potential problem with the ceramic top, which may break if the table is moved, causing a risk from potential sharp edges. We would ask that you do not move the dining table.
As customer safety is our highest priority we wanted to let our customers know. As the tables don’t meet the strict technical specifications, we have taken the precaution of recalling them, and request that you return the table to Next immediately for a full refund.
Please do not attempt to move or dismantle the table yourself as we have a team on hand for this to be safely wrapped and collected.
To arrange a collection please call us on 0333 777 8128. Our opening hours are Monday – Friday 9am till 8pm, Saturday 9am till 6pm and Sunday 10am till 5pm.
If you have been charged a collection charge please let us know via the link www.next.co.uk/help then choose the ‘Chat’ or ‘Email’ option and we will remove the charge.
If you have given this item as a gift, please ask the recipient to contact Next straight away on 0333 777 8128.
If you have bought the item direct from the store, again please call us straight away.
We're very sorry for any disappointment and inconvenience this may cause.
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NEXT RECALLS BLUE FLOWER VASE 351715 PURCHASED BETWEEN 30 MARCH 2022 AND 07 JUNE 2022. THERE IS A POTENTIAL RISK THAT THE THE VASE MAY SPONTANEOUSLY BREAK
Last Updated 06-07-2022
Your NextPay (Credit) account will be credited, or for ‘Pay as You Go’ (Cash) customers, you’ll receive a refund to your original payment method. In each case an email will be sent to confirm this.
If you purchased the vase in a Next store please return to the store with either your receipt/method of payment/date of purchase and our staff will process a refund.
If you have given this item as a gift please ask the recipient to dispose of it immediately.
NEXT RECALLS 2M LED STRIP LIGHT (ITEM NO. A02643) DUE TO A POTENTIAL ISSUE WITH THE BATTERY COVER ON THE REMOTE. THIS CAN BE REMOVED WITH ONE ACTION, ALLOWING EASY ACCESS TO THE BATTERY WHICH MAY PRESENT A RISK OF HARM IF SWALLOWED
Last Updated 27-01-2022
Your NextPay (Credit) account will be credited, or for ‘Pay as You Go’ (Cash) customers, you’ll receive a refund to your original payment method. In each case an email will be sent to confirm this.
HYPE BOYS SWIM SHORTS RECALLED DUE TO A POTENTIAL ISSUE WITH THE MESH LINING & DRAWCORDS WHICH MAY POSE A RISK OF ENTRAPMENT.
Last Updated 16-11-2021
To arrange a collection please call us on 0333 777 8000* and choose option 1. Call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3, or sign in to ‘My Account’ and select ‘Arrange a Return’ from the menu to arrange a courier collection.
If you have given this item as a gift, please ask the recipient to return the item to a Next store as soon as possible.
We’re very sorry for any disappointment and inconvenience caused.
NEXT RECALLS OAKLEY MIRROR DUE TO A POTENTIAL ISSUE WITH THE CONSTRUCTION OF THE MIRROR WHICH MAY POSE A RISK OF IT FALLING.
Last Updated 06-07-2021
688055 OAKLEY MIRROR
To arrange a collection please call us on 0333 777 8000 * and choose option 1. Call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3, or sign into 'My Account' and select 'Arrange a return' from the menu to arrange a courier collection.
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible.
NEXT BEAUTY RECALLS THE MOTHER & BABY BEAUTY BOX DUE TO AN ITEM BEING UNSUITABLE FOR PREGNANT AND NURSING MOTHERS.
Last Updated on 09/06/2021
R83858 MOTHER & BABY BOX
Unfortunately it's come to light that there is a problem with an item placed within the Mother and Baby Box.
As the 'thisworks' CBD OIL Spray is not suitable for pregnant and nursing mothers we are recalling the Beauty Box and request that you return this to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000 * and choose option 1. Call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3, or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact Next.
We're very sorry for any disappointment and inconvenience this may cause
NEXT RECALLS THE LIPSY NIGHTDRESSES DUE TO AN ISSUE WITH THE FABRIC NOT MEETING OUR STRICT SAFETY STANDARDS.
Last Updated on 16-04-2021
| P20-765 BLACK SLEEP SQUAD | LIPSY GIRL JERSEY NIGHTWEAR | |
| R56-243 I WOKE UP LIKE THIS | LIPSY GIRL JERSEY NIGHTWEAR | |
| P20-764 DRAMA QUEEN | LIPSY GIRL JERSEY NIGHTWEAR |
Unfortunately it’s come to light that there’s a problem with the fabric which does not meet the required flammability requirements.
As the nightdresses don’t meet our strict specifications we are recalling them, and request that you return the nightdresses to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000 * and choose option 1. Call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3, or sign in to ‘My Account’ and select ‘Arrange a Return’ from the menu. Alternatively, return the item to a Next store (where available).
If you have given this item as a gift, please ask the recipient to contact Next.
We’re very sorry for any disappointment and inconvenience this may cause.
* For call charges please contact your service provider