Last Updated 19/05/25
URGENT RECALL NOTICE
Q78253 Monza Faux Leather Peppercorn Brown Bronx Left Hand Dining Table And Corner Bench Set
508787 Soft Velvet Navy 6 Seater Evie Dining Table and Corner Bench Set
B34887 Monza Faux Leather Peppercorn Brown Bronx Left Hand Dining Table And Corner Bench Set
B35140 Chunky Weave Mid Natural Hayford Dining Table and Corner Bench Set
B45360 Soft Velvet Pebble 6 Seater Evie Dining Table and Corner Bench Set
508902 Light Natural Tweedy Plain Ashbourne Corner Storage Bench
B85748 Soft Velvet Sage Green Conway 4 Seater Round Dining Table and Bench Set
Q78306 Monza Faux Leather Dark Grey Conway 4 Seater Round Dining Table and Bench Set
Through our due diligence testing we have identified that the items do not meet our regulatory safety standards. As a result, we have taken the decision of recalling the items.
The safety of our customers is our top priority so we strongly recommend that you stop using the items and contact us to arrange a collection as soon as possible.
To arrange a collection, contact the Home Team on 0333 777 8128*. Our opening hours are Monday to Friday 8am to 9pm & Saturday to Sunday 8am to 7pm. These items cannot be returned to the NEXT stores.
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible.
Last Updated 23/04/25
URGENT RECALL NOTICE
TOWER 4LTR MANUAL AIR FRYER AND TOWER 4LTR DIGITAL AIR FRYER
RECALLED DUE TO A MANUFACTURING ISSUE WHICH MAY RESULT IN OVERHEATING AND COULD POSE A RISK OF FIRE
ITEM NUMBERS: N05170 (TOWER 4LTR MANUAL AIR FRYER) / A14690
(TOWER 4LTR DIGITAL AIR FRYER)
Tower has made us aware of a problem with the above items. Unfortunately, it's come to light that a small number of the above Tower Air Fryers have a manufacturing defect which may result in overheating and could pose a risk of fire.
Tower has taken the precaution of recalling the Air Fryers as they don’t meet strict technical specifications. We therefore request that you return your Tower Air Fryer to Next immediately for a full refund.
To arrange a collection please call us on 0333 777 8000 and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu.
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible.
Last Updated 19/02/25
URGENT RECALL NOTICE
NEXT BUBBLE TEA
RECALLED DUE TO AN ISSUE WITH THE PRODUCT INSTRUCTIONS
ITEM NUMBERS: 651994, 651996, 440908
We’ve identified a problem with the above item.
Unfortunately, it's come to light that there's a problem with the instructions for these items which indicate that the drink should be made with hot water, without further instructions clarifying that the drink should be allowed to cool before drinking. As there is a risk that the drink could be too hot to drink through a straw, there’s a risk of scalds or burns.
As the bubble tea doesn't meet our strict technical specifications requiring clearer instructions, we've taken the precaution of recalling them.
If you have purchased these items Online we request that you dispose of the items immediately. Your Nextpay (Credit) account will be credited in full for the item, or for ‘Pay Now’ (Cash) customers, you’ll receive a full refund to your original payment method.
If you have purchased these items in a store, we request that you return the items to any of our stores for a full refund.
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible on 0333 777 8000.
We are sorry for any disappointment caused.
Last Updated 13/09/24
URGENT RECALL NOTICE
NEXT SKULL LIGHT-UP DIFFUSER
RECALLED DUE TO AN ISSUE WITH THE BATTERIES
ITEM NUMBER: Q90049
We’ve identified a problem with the above item. Unfortunately, it's come to light that there's a potential problem with the batteries on this product. The batteries can be easily removed and if swallowed there is a serious risk of harm which is a safety issue.
As the Skull Light-Up Diffuser doesn’t meet our strict technical specifications, we've taken the precaution of recalling them and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible.
Last Updated 05/06/2024
URGENT RECALL NOTICE
NEXT 3 PACK FOOTLESS YELLOW/BLUE ZIP SLEEPSUITS
RECALLED DUE TO AN ISSUE WITH THE ZIP CONSTRUCTION
ITEM NUMBERS: 514676
We’ve identified a problem with the above item. Unfortunately, it's come to light that there is a potential problem with the zip construction which does not meet our required standards and is a potential choking hazard as the zip slider could become detached.
As the sleepsuits don't meet our strict technical specifications, we've taken the precaution of recalling them and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact NEXT as soon as possible.
Last Updated: 29/05/2024
URGENT RECALL NOTICE
NEXT GREY TEDDY FLEECE CUDDLE CUSHION
RECALLED DUE TO AN ISSUE WITH THE ITEM NOT BEING FIRE RETARDANT COMPLIANT
ITEM NO. D50433
We’ve identified a problem with the above item. It's come to light that the Grey Teddy Fleece Cuddle Cushion does not comply with the fire & furnishing regulations and the product is not FR (fire retardant) compliant.
As the Grey Teddy Fleece Cuddle Cushion doesn't meet our strict technical specifications, we've taken the precaution of recalling them and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. Or call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3, or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact NEXT.
Last Updated: 16/01/2024
URGENT RECALL NOTICE
NEXT SP PARACHUTE CARGO TROUSERS
RECALLED DUE TO AN ISSUE WITH THE TOGGLE DRAWSTRING
ITEM NOs. 301712 (KHAKI) & 318446 (STONE)
We've identified a problem with the above items. The toggle drawstring feature at the waist and hem is not correctly secured to the trousers and is a potential entrapment hazard.
As the trousers don't meet our strict technical specifications, we've taken the precaution of recalling them, and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact NEXT as soon as possible.
Last Updated: 08/08/2023
URGENT RECALL NOTICE
GIRAFFE LANTERN / ITEM NO. C45711 & BRONZE BEAR LANTERN / ITEM U77075
DUE TO AN ISSUE WITH THE CANDLE HOLDER
We’ve identified a problem where there is a risk that the candle holder containing a lit candle will drop in use, this is a potential fire hazard.
If you have purchased one of these Lanterns, please stop using it and contact our customer services team on 0333 777 8000 (Mon- Fri 8am - 9pm, and Saturday - Sunday 8am - 7pm) to arrange a return.
Alternatively, please return the item to a store (for a full refund). We’re very sorry for any disappointment and inconvenience this may have caused, but we hope you’ll understand that customer safety is our
highest priority.
Last Updated: 19/05/2023
URGENT RECALL NOTICE
KIDS PATENT T BAR BOW SHOES / ITEM NO. T36725 & A73410
DUE TO AN ISSUE WITH THE STRAP
Unfortunately, it’s come to light that there’s a potential problem with the strap not staying closed on some shoes. This may result in a tripping hazard.
As these shoes don’t meet our strict technical specifications, we’ve taken the precaution of recalling them and request that you return your shoes to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and chose option 1. Or you can call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3. You can also arrange a collection online simply log in to ‘My Account’, and select ‘Arrange a return’ from the menu.
Alternatively, please return the item to a store for a full refund.
If you have given this item as a gift, please ask the recipient to contact NEXT as soon as possible.
Last Updated: 17/05/2023
URGENT RECALL NOTICE
HIPPO LANTERN / ITEM NO. T41430
DUE TO AN ISSUE WITH THE CANDLE HOLDER
We’ve identified a problem where there is a risk that the candle holder containing a lit candle will drop in use, this is a potential fire hazard.
If you have purchased one of these Hippo Lanterns, please stop using it and contact our customer services team on 0333 777 8000 (Mon- Fri 8am - 9pm, and Saturday - Sunday 8am - 7pm) to arrange a return. Alternatively, please return the item to a store (for a full refund).