Last Updated 13/09/24
URGENT RECALL NOTICE
NEXT SKULL LIGHT-UP DIFFUSER
RECALLED DUE TO AN ISSUE WITH THE BATTERIES
ITEM NUMBER: Q90049
We’ve identified a problem with the above item. Unfortunately, it's come to light that there's a potential problem with the batteries on this product. The batteries can be easily removed and if swallowed there is a serious risk of harm which is a safety issue.
As the Skull Light-Up Diffuser doesn’t meet our strict technical specifications, we've taken the precaution of recalling them and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact Next as soon as possible.
Last Updated 05/06/2024
URGENT RECALL NOTICE
NEXT 3 PACK FOOTLESS YELLOW/BLUE ZIP SLEEPSUITS
RECALLED DUE TO AN ISSUE WITH THE ZIP CONSTRUCTION
ITEM NUMBERS: 514676
We’ve identified a problem with the above item. Unfortunately, it's come to light that there is a potential problem with the zip construction which does not meet our required standards and is a potential choking hazard as the zip slider could become detached.
As the sleepsuits don't meet our strict technical specifications, we've taken the precaution of recalling them and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact NEXT as soon as possible.
Last Updated: 29/05/2024
URGENT RECALL NOTICE
NEXT GREY TEDDY FLEECE CUDDLE CUSHION
RECALLED DUE TO AN ISSUE WITH THE ITEM NOT BEING FIRE RETARDANT COMPLIANT
ITEM NO. D50433
We’ve identified a problem with the above item. It's come to light that the Grey Teddy Fleece Cuddle Cushion does not comply with the fire & furnishing regulations and the product is not FR (fire retardant) compliant.
As the Grey Teddy Fleece Cuddle Cushion doesn't meet our strict technical specifications, we've taken the precaution of recalling them and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. Or call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3, or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact NEXT.
Last Updated: 16/01/2024
URGENT RECALL NOTICE
NEXT SP PARACHUTE CARGO TROUSERS
RECALLED DUE TO AN ISSUE WITH THE TOGGLE DRAWSTRING
ITEM NOs. 301712 (KHAKI) & 318446 (STONE)
We've identified a problem with the above items. The toggle drawstring feature at the waist and hem is not correctly secured to the trousers and is a potential entrapment hazard.
As the trousers don't meet our strict technical specifications, we've taken the precaution of recalling them, and request that you return the item to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and choose option 1. (Lines are open between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday.)
You can also call Selfserve on 0800 587 7758 *, input your Selfserve number and select option 3. Or sign into 'My Account' and select 'Arrange a return' from the menu. Alternatively, please return the item to a store (for a full refund).
If you have given this item as a gift, please ask the recipient to contact NEXT as soon as possible.
Last Updated: 08/08/2023
URGENT RECALL NOTICE
GIRAFFE LANTERN / ITEM NO. C45711 & BRONZE BEAR LANTERN / ITEM U77075
DUE TO AN ISSUE WITH THE CANDLE HOLDER
We’ve identified a problem where there is a risk that the candle holder containing a lit candle will drop in use, this is a potential fire hazard.
If you have purchased one of these Lanterns, please stop using it and contact our customer services team on 0333 777 8000 (Mon- Fri 8am - 9pm, and Saturday - Sunday 8am - 7pm) to arrange a return.
Alternatively, please return the item to a store (for a full refund). We’re very sorry for any disappointment and inconvenience this may have caused, but we hope you’ll understand that customer safety is our
highest priority.
Last Updated: 19/05/2023
URGENT RECALL NOTICE
KIDS PATENT T BAR BOW SHOES / ITEM NO. T36725 & A73410
DUE TO AN ISSUE WITH THE STRAP
Unfortunately, it’s come to light that there’s a potential problem with the strap not staying closed on some shoes. This may result in a tripping hazard.
As these shoes don’t meet our strict technical specifications, we’ve taken the precaution of recalling them and request that you return your shoes to us immediately for a full refund.
To arrange a collection please call us on 0333 777 8000* and chose option 1. Or you can call Selfserve on 0800 587 7758*, input your Selfserve number and select option 3. You can also arrange a collection online simply log in to ‘My Account’, and select ‘Arrange a return’ from the menu.
Alternatively, please return the item to a store for a full refund.
If you have given this item as a gift, please ask the recipient to contact NEXT as soon as possible.
Last Updated: 17/05/2023
URGENT RECALL NOTICE
HIPPO LANTERN / ITEM NO. T41430
DUE TO AN ISSUE WITH THE CANDLE HOLDER
We’ve identified a problem where there is a risk that the candle holder containing a lit candle will drop in use, this is a potential fire hazard.
If you have purchased one of these Hippo Lanterns, please stop using it and contact our customer services team on 0333 777 8000 (Mon- Fri 8am - 9pm, and Saturday - Sunday 8am - 7pm) to arrange a return. Alternatively, please return the item to a store (for a full refund).
Last Updated: 27/01/2023
URGENT RECALL NOTICE
THE NORTH FACE 7X4U TEENS OVERSIZED BLACK HOODIE / ITEM NO. U17939
DUE TO AN ISSUE WITH THE DRAWSTRINGS WITH FREE ENDS IN THE HOOD OF THE PRODUCT
THERE IS A POTENTIAL PROBLEM WITH THE DRAWSTRINGS WITH FREE ENDS IN THE HOOD OF THE PRODUCT. THESE CAN BECOME TRAPPED, LEADING TO POTENTIAL STRANGULATION.
Please call us on 0333 777 8000 to arrange a collection, or return it to your local store (for a full refund). If you have given the item as a gift, please ask the recipient to contact NEXT.