What if I'm not in when my order is delivered?
If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted three times before the parcel is returned back to us.
Do you deliver overseas?
You are not able to order from the UK website for an overseas delivery, but please visit our International website at www.nextdirect.com to view the list of countries that we currently deliver to. Please note that you will only be able to order from the International website if you are residing in that country.
Can I have my order delivered to an alternative or work address?
To change your delivery address or add a new delivery address, follow these steps:
- Log in to My Account using your email address or customer number and password.
- Select the ‘delivery address’ option from the menu on the left-hand side.
- Here you will be able to add up to five addresses to your account.
You can also add an additional delivery address at the checkout stage when placing an order.
Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).
If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address.
See Terms and Conditions for more information.
When will I receive delayed items?
ITEMS ORDERED FOR DELIVERY TO HOME
When your item becomes available for despatch, we will email you so you can track your order.
Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
Delayed items will be despatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under "Account Options".
LARGE ITEMS (E.G. FURNITURE)
If your order contains furniture, which requires a larger vehicle, or a two-person delivery team, it will be delivered separately to the rest of your order. In most cases, you’ll be able to select the delivery day and time during the checkout process when placing your order.
If your order has been despatched into our courier network, we’ll send you an email enabling you to track your delivery. The email will detail how many parcels have been despatched to you.
*For call charges contact your service provider.