Any orders placed will appear on your account. You can also track any outstanding orders here.
To track your order:
- Log in to My Account using your email address or customer number and password
- Select ‘My Orders’ from the menu on the left-hand side
Here you can view:
- A history of all your recent orders
- Up-to-date parcel statuses
- The delivery destination
(This information is updated at regular intervals)
You will receive tracking emails throughout, which detail how many parcels have been despatched and include all of your delivery information.
If your parcel is showing as delivered, but you haven’t received it, please check the below:
- Check the Map and Image of the delivered location. This should be visible on the ‘Delivered’ Tab in your account.
- If the image isn’t available in your account, you can also check your emails. We send a email once your items have been delivered, which also includes a link to the Evri portal with information on your delivery.
If your tracking shows as delivered to your chosen delivery address and you still cannot locate the parcel, please contact us using our contact options here.
Please note: Delays can unexpectedly occur with your delivery. If your order is delayed, we’ll send you an email to keep you updated. You can also monitor your order tracking for updates by logging into My Account and selecting ‘My Orders’. If your tracking status has not changed and you need further support, please contact us by clicking here.
Store orders
If your parcel has not arrived at your chosen store yet and you have not received an update regarding a delay, please contact us by clicking here.
On rare occasions, you may receive an email to advise that your order has been delivered to the wrong store. If this happens, please allow 48 hours for the parcel to be redirected to your selected store. You will receive a notification once your parcel is ready for collection. If 48 hours have passed and you have not received an update, please contact us.