You can request a gift receipt when buying a gift in our stores, this makes an exchange or refund really straightforward. The recipient can then return the item and have an exchange, or refund onto a Next gift card, for the value of the price paid.
Unfortunately, we can't offer gift receipts on non-returnable items, such as pierced earrings, food, alcohol, toiletries or cosmetics, used or worn underwear and swimwear (such as individual briefs, bikini briefs, female swimsuits and men’s swimming trunks and briefs), opened packs of men or women’s underwear.