If you’re wondering whether a communication you have received from Next is genuine, you’re right to be suspicious. Criminals have become very sophisticated in scamming people to click on links to call phone numbers that belong to them. They pretend to be an organisation you trust, such as Next.
Next takes security seriously and has measures in place to protect your account. To ensure the safety of your account, we may send you an SMS or email from 'Next' requesting you to verify an order. Please note that this communication will only be sent to the email address and mobile number registered on your account.
Below are the telephone numbers we will ask you to call us on to discuss your order and verify your identity:
0333 777 8074
0333 777 8157
0333 777 8173
0333 777 8901
0333 777 8909
You may also receive other communication from us depending on your marketing preferences, including general enquiries or delivery updates. This could be by letter, SMS or a phone call. The list of these numbers is not exhaustive and if you have any doubts about the authenticity of any communication from us, we recommend that you do not respond and instead contact our Customer Service team directly on 0333 777 8000*.
Illustrative examples of communications Next send:
Next Security Alert
What else can you do to prevent fraud?
We also have our own Fraud Leaflet which tells you more about how to stay safe online.
*For call charges please contact your service provider