What is the current status of Russell & Bromley?

Russell & Bromley has ceased trading following the appointment of Administrators on 21st January 2026. For further information please contact: customer.experience@russellandbromley.co.uk.

I have an outstanding order or refund from Russell & Bromley. What should I do?

Please consult the Administrators' via customer.experience@russellandbromley.co.uk. Customers who have not received their products may also want to check the purchase protection policies associated with their credit or debit card.

Can I return a faulty item I purchased?

If your item was purchased before the appointment of the Administrators on 21st January 2026 and is due a refund because it is faulty, please contact the Administrators via customer.experience@russellandbromley.co.uk.
 
Can I use my Russell & Bromley Gift Cards or Loyalty Points

No these can no longer be used and we will not be able to honour these. For any queries about these please contact the Administrators.

What exactly did NEXT purchase?

NEXT acquired the brand name, domain names, and intellectual property of Russell & Bromley.

NEXT also acquired 3 stores: Mayfair (London) 395/397 Oxford Street; Chelsea (London) 64/66 King's Road London; and Bluewater, Kent. All other stores are under the control of the Administrators.

What are NEXT's plans for Russell & Bromley?

While the previous operator has ceased trading, the Russell & Bromley brand will be operated by NEXT in the near future. In the interim, former Russell & Bromley customers are welcome to shop with NEXT.