PPP/PAYMENT PROTECTION PLAN
The Financial Conduct Authority (the FCA) set a deadline of 29 August 2019 for PPP (also known as Payment Protection Insurance, or PPI) complaints and delivered a nationwide communications campaign to raise awareness of this deadline among consumers.
Generally, if you didn’t make a complaint to your PPP provider on or before 29 August 2019, you can no longer claim money back for PPP by complaining to providers or the Financial Ombudsman Service.
That deadline has now passed, and as such you are no longer able to make a complaint about PPP, unless you think that genuine exceptional circumstances have prevented you from making a PPP complaint before this deadline.
HOW CAN I FIND OUT IF I HAD PPP ON MY NEXTPAY ACCOUNT?
There are several ways you can contact us:
- Chat with an advisor at https://www.next.co.uk/
- Or write to us at: Accounts Administration Department, Next Online, Gedding Road, Leicester, LE5 5DW
If you would like to raise a complaint about PPP, and think that genuine exceptional circumstances apply in your case, you can get in touch with PA(GI) Ltd (previously trading as Phoenix Assurance), as they are the Insurers that provided policies previously sold by Next.
They will ask you to fully explain the reasons why you have been unable to make a complaint before the deadline of 29 August 2019 and provide them with suitable evidence.
Their details are:
PA(GI) PPI Complaints Team
1 Wythall Green Way
Tel: 0203 735 0560
Opening hours are between 9.00am and 5.00pm, Monday to Friday. This number is a low call rate, although costs can vary between telecom providers.
Click here for further information.