Firm name: Next Retail Limited
Period covered in this report: 1st August 2024 to 31st January 2025
Brands/trading names covered: Brecon Debt Recovery, GAP, JoJo Maman Bébé, Laura Ashley, Lipsy, MADE, Next, Next Beauty, Next Clearance, Next Factory Outlet, Next Home, Next Online, Next Outlet, Next3Step, NextCredit, NextPay, Reiss, Victoria's Secret
| Product/service grouping | Credit related |
| Number of complaints opened | 8,929 |
| Number of complaints closed | 8,685 |
| Percentage upheld | 58% |