Firm name: Next Retail Limited
Period covered in this report: 1st August 2022 to 31st January 2023
Brands/trading names covered: Laura Ashley, Victoria's Secret, www.victoriassecret.co.uk, Childsplay Clothing, Next Outlet, Next Beauty, Next Online, Next Retail Limited, Brecon Debt Recovery, LABEL, Labelonline, Lipsy, Next, Next Clearance, Next Directory, Next Flowers, Next Home, Next Retail, next.co.uk
| Product/service grouping | Credit related |
| Number of complaints opened | 9,948 |
| Number of complaints closed | 10,207 |
| Percentage upheld | 50% |