Firm name: Next Retail Limited
Period covered in this report: 1st August 2023 to 31st January 2024
Brands/trading names covered: Brecon Debt Recovery, GAP, JoJo Maman Bébé, Laura Ashley, Lipsy, MADE, Next, Next Beauty, Next Clearance, Next Factory Outlet, Next Home, Next Online, Next Outlet, Pay in 3 by Next, NextCredit, NextPay, Reiss, Victoria's Secret
| Product/service grouping | Credit related |
| Number of complaints opened | 9,119 |
| Number of complaints closed | 9,325 |
| Percentage upheld | 65% |