NEXT Help Centre

Contact Us

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  WhatsApp Contact the team now

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  Phone Connect to the team now

  Online order & account enquiries
  For order tracking, returns & payments
  
  0333 777 8000*

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  Furniture & upholstery enquiries
  
  0333 777 8999*

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  Chat Chat with the team now

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  Email Complete our contact form

Contact Us For all our contact details

How can we help?

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  Returns & Refunds

  • How can I return my items?
  • Refunds
  • Our Returns Policy
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  Ordering & Delivery

  • How to place an order?
  • How to track my order?
  • What are my delivery options?
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  Large Furniture & Upholstery Items

  • Furniture and Upholstery Cancellations
  • Furniture and Upholstery Delivery
  • Faulty Furniture and Upholstery
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  Payments

  • Making a payment towards your Credit Account
  • Why wasn’t my nextpay account payment successful?
  • Checking the balance of a Gift Card / eVoucher
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  Store Information

  • Store Opening Times
  • Can I order in-store using my nextpay account?
  • Do you offer Gift Receipts in Store?
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  Product Information

  • Sizing Guides
  • Product recalls & safety notices
  • Wine, Flowers & Plants
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  My Account

  • Changing personal details
  • Sign into 'My Account'
  • Opening an account
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  Textile Donations, Recycling & Carrier Bags

  • Textile Donations & Recycling
  • Furniture Recycling
  • Waste Electrical, Electronic Equipment & Battery Recycling
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  Supporting Our Customers

  • Money worries
  • Budget form
  • How Next can help you manage your account if you are struggling with any health or life changes
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  Other

  • Complaints Process
  • Accessibility Policy
  • Complaints Publication Report
  • Russell & Bromley: Frequently Asked Questions