I want to cancel my order. How can I do this?
We know that sometimes you can change your mind. So, your order can be cancelled within one hour of the order being placed.
To cancel your order within the hour:
- Sign into ‘My Account’ and click on ‘My Orders.'
- You’ll see a list of your items, click on the ‘‘Cancel Item’ ’ link to cancel the items.
If you are unable to see a ‘cancel item’ link or it's been longer than one hour since the order was placed, the order may have already been processed. This means we are unable to cancel your order at this time. However, we may be able to stop the parcel from being delivered once it is with Evri (please note that this is not guaranteed). To request this, please click here to contact us. Alternatively, the parcel can be returned to us once it has been delivered to you.
Cancelling items being delivered to Store
Once your items have been delivered to your chosen store you can request for your parcel to be returned to us.
After you’ve received an email / SMS to say your parcel is ready to collect, simply:
- Sign into ‘My Account’ and click on ‘My Orders.'
- You’ll see a list of your items, click on the ‘Cancel Parcel’ link to cancel the items.
We’ll then inform the store to return your parcel to us. Once the store scans the parcel we’ll then refund you.
Please allow 3-10 days for the store to scan the parcel. Once your parcel has reached our warehouse, you will be refunded back to your original payment method.