Payment to your Nextpay account will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address that is on your Nextpay account.
This is a measure we take to protect both our customers and ourselves from fraud.
If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If you’re still having problems, your card issuer may have declined your payment. Please contact them directly.
If you have any further issues with making payments, you can call us on 0333 777 8000*. Alternatively, if you would like to chat with an advisor please click here.
*For call charges contact your service provider.