What if my payment is not accepted?
Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address that is on your Nextpay account. This is a measure we take to protect both our customers and ourselves from fraud.
If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.
If you have any further issues with making payments, you can call us on 0333 777 8000*. Alternatively, if you would like to chat with an advisor please click here.
What happens if my payment is late
If your payment is late this will not show on your latest statement and will mean that your payment will be overdue. Due to this, you may incur a late payment fee.
If your account is two consecutive months in arrears we may apply a charge of £7.50 to your account to cover our administration costs. We refer to this as a late payment fee.
We will not apply this charge again while your account remains in arrears, but if you bring your account back up to date we may apply a further charge of £7.50 if your account is two months in arrears at a later date.
Your account will be in arrears if you do not make a payment which is due in full. In addition, we may charge you £5.50 for each payment that is returned unpaid.
To avoid late charges, please make a payment for the amount shown on your statement immediately.
You can set up a Direct Debit by clicking here to chat to our Customer Service Team, who will be able to go through the process for you and get your Direct Debit set up.
*For call charges contact your service provider.