Click on one of the drop-down options below for more information
We understand that life isn't always straightforward. Whatever the situation, we are here to offer help and support to you during these times. If there’s anything you’d like us to know, so that we can give you the best service, please get in touch.
Our Customer Services Team are here between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday on 0333 777 8000*. Alternatively you can get in touch via our “Contact Us” page. We want to reassure you that anything you tell us will be treated with the strictest confidence.
There are also these charities that can offer you support:
*For call charges, contact your service provider.
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If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |
| Money Worries |
- Are you finding it difficult to stay on top of your finances?
- Has an unexpected change left you with less money to pay your bills?
We are here to help.
If you feel up to speaking to us, please call 0333 777 8664* and a member of our team will be happy to help. Our opening hours are 8am - 9pm Monday to Friday, 8am - 5pm Saturday and 8am-3pm Sunday.
You may also be able to visit our self serve portal by selecting the ‘Financial Difficulties’ option in ‘‘My Account’’ where you can advise when you will be able to make payment or apply for a reduced payment plan. There is a handy budgeting tool which could help you understand how much you can afford to pay.
We understand that it can be difficult or inconvenient to call us, so you can get in touch via our “Contact Us” page. There’s just a couple of questions we ask to enable us to locate your account.
There are also a number of organisations who can offer free independent advice:
For more information about Free Debt Advice , please click here.
*For call charges, contact your service provider.
We aim to support our customers at Next and understand that living with an illness can be difficult.
If you are suffering from a short term illness and find it challenging to shop or manage your account in the usual way, our team are here to help . Give us a call on 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our customer services team will be happy to help.
| If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |
We understand that living with a long term illness can be challenging and that you may need support.
We're here to help with your Next account. Please call us on 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our team will be happy to help. For all our contact details please visit our Contact Us page.
| If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |
We aim to support our customers at Next and understand that living with dementia impacts every element of your life. If you are living with dementia, we are here to offer any help and support when managing your account.
If you want someone to act on your behalf on your account, we will need third party authorisation. This can be granted over the phone by speaking with you (we will need to complete security checks, then obtain some details about the third party who is being authorised) or by providing us a copy of a Power of Attorney.
You can call us on 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our customer services team will be happy to help.
For all our contact details please visit our Contact Us page.
You may also want to visit DEMENTIA UK who can offer support on living with dementia.
Caring for someone with dementia
If you are a carer for someone diagnosed with dementia, we want to help you in helping them.
If you want to act on someone’s behalf to manage their account, we will need third party authorisation.
This can be granted over the phone. We will firstly need to speak with the account holder to complete security checks. Then we will obtain some details about the third party who is being authorised.
Alternatively, you can provide us with a copy of a Power of Attorney.
You can call us on 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our customer services team will be happy to help.
For all our contact details please visit our Contact Us page.
You may also want to visit DEMENTIA UK who can offer support with caring for someone with dementia.
| If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |
We understand that the loss of a family member or someone close to you is an emotional time and we want to help wherever possible. If you need additional support with your account during this difficult time please get in touch.
If you feel up to speaking to us, please call 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday and our customer service team will be happy to help.
We understand that phone calls can be difficult during challenging times, so you can also get in touch via Chat, or use our ‘Contact Us’ page and complete the Email form.
For all our contact details please visit our Contact Us page.
| If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |
At Next we aim to support all of our customers and we understand that redundancy can be a very stressful time. If you are going through redundancy and have any concerns about managing the payments on your Next credit account, we want to help.
If you feel up to speaking to us, then please reach out on one of the below:
- If you have a nextpay account, please call us on 0333 777 8664*
- If you have a pay in 3 account, please call us on 0333 777 8172*
Our opening hours are; Monday to Friday 8am to 9pm, Saturday 8am - 5pm, and Sunday 8am - 3pm.
We understand that phone calls can be difficult during challenging times, so alternatively, you can email us using our Contact Form. On the contact form select ‘Online order & account enquiries’ and ‘Financial Difficulties’.
For all our contact details please visit our ‘Contact Us’ page.
*For call charges contact your service provider.
| If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |
We know life isn’t always straightforward and that sometimes, we all need a little help.
If things are getting tough, we’re here to listen and support you. We make it our promise to do everything we can to help.
So that we can help you, if you do need our support please fill out our Contact Form here.
We understand you may not want to speak to us. If you prefer, you can add someone you know to help you manage your account. Click here for more information on adding an authorised third party to your account.
| If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice. |