Adding a Third Party to your Account (3rd party authorisation)
We want to ensure all our customers have the support they need when shopping online with us.
If you want someone to act on your behalf on your account. Or if you want to support someone else in managing their account, then you can do this by obtaining 3rd party authorisation.
If you authorise a 3rd party on your account, then they will be able to discuss all aspects of the account.
How to add an Authorised Third Party to your Account
Firstly we’d need to speak to the account holder via phone to complete security checks. Then we’ll need to take some details about the 3rd party you wish to authorise.
To do this, please call us on 0333 777 8000*. Our lines are open between 8am - 9pm Monday to Friday and 8am - 7pm Saturday and Sunday.
Once 3rd party authorisation has been obtained, we can discuss all details with the 3rd party.
Please note once a 3rd party has been added we will still need to ask data protection questions before we can access the account. We will do this each time the 3rd party calls.
The 3rd party will be on the account as an authorised 3rd party until the account holder calls us to remove it.
What if the account holder is unable to contact Next themselves
If we cannot speak directly with the account holder, the 3rd party can send a copy of a Power of Attorney to PowerOfAttorney@next.co.uk.
Once we’ve received a copy of the Power of Attorney we will be in touch via email to confirm the next steps.
If a power of attorney has been provided, the 3rd party who is authorised to speak on behalf of the customer can discuss all aspects of the account.
What details can we discuss if you’re not an Authorised Third Party?
If you do not have 3rd party authorisation or Power of Attorney and are contacting us on behalf of an account holder, you will need to provide the following;
- The account number or email address
- The account holder’s full name
- The account holder’s first line of address and postcode.
If the above security has been successfully confirmed, we can discuss the following queries with the third party:
- Arranging a collection
- Discussing timeframes for delayed Items
- Discussing faulty Items or replacing incorrect items
- Querying an order or item that hasn’t been delivered
- Placing an order to the account address
- Making a payment
However, we will not be able to divulge any financial information or amend any personal details on the account.
For all our contact details please visit our Contact Us page.
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