Adding a Third Party to your Account
We want to make sure that you always feel supported when shopping online with us.
If you need someone to help you manage your account, or you want to support someone else in managing theirs, you can do this by getting third party authorisation. Once authorised, the third party will be able to discuss all aspects of the account with us.
How to add an Authorised Third Party to your Account
To get started, we need to speak with the account holder over the phone to complete security checks. After that, we'll need a few details about the third party you wish to authorise.
To do this, please give us a call at 0333 777 8000*. Our friendly customer service team is available to assist you from 8am to 9pm on weekdays, and from 8am to 7pm on weekends.
Once we have all the necessary information, and the 3rd party has been authorised on the account. We can then discuss all details with the third party. We’ll still need to ask data protection questions each time the third party calls.
Please note, the authorised third party will remain authorised until the account holder contacts us to remove them.
What if the account holder is unable to contact Next themselves
If we’re unable to speak directly with the account holder, the third party can send a copy of the Power of Attorney to PowerOfAttorney@next.co.uk. Once we have received a copy of the Power of Attorney, we will contact the third party via email to confirm the next steps.
If a Power of Attorney has been provided, the third party authorised to speak on behalf of the customer can discuss all aspects of the account.
What details can we discuss if you’re not an Authorised Third Party?
If you do not have third party authorisation or Power of Attorney and are contacting us on behalf of an account holder, you will need to provide the following;
- The account number or email address
- The account holder’s full name
- The account holder’s first line of address and postcode
If the above security has been successfully confirmed, we can discuss the following queries with the third party:
- Arranging a collection
- Discussing timeframes for delayed Items
- Discussing faulty Items or replacing incorrect items
- Querying an order or item that hasn’t been delivered
- Placing an order to the account address
- Making a payment
- We will not be able to divulge any financial information or amend any personal details on the account.
We will not be able to divulge any financial information or amend any personal details on the account.
For all our contact details please visit our Contact Us page.
*For call charges contact your service provider.
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