Health & Accessibility

We aim to ensure Next is inclusive to all our customers. We have developed ways to help you if you are deaf, hard of hearing or have a speech impairment.

• All of our stores have hearing induction loops to assist our customers.
• Our website and downloadable app supports shopping and account management. If you do experience any problems our customer service team are on hand to help via our chat and email channels. Our website is www.next.co.uk, or click here to download the Next App.
• If you have hearing loss and need to speak with an advisor then you can call our textphone service on 0800 458 5678. Our lines are open Monday to Friday 8am - 9pm, and Saturday to Sunday 8am - 7pm.

If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice.

We aim to ensure Next is inclusive to all our customers. If you are blind, have a sight impairment or have difficulty reading, we are here to help. We can offer large text formats of our statements, and can talk you through any information. 

We always welcome discussion and feedback on how we can make our services more accessible. If you have a suggestion on how we can better help you, please get in touch by calling our customer service team on 0333 777 8000. You can reach us between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our team will be happy to help

For all our contact details please visit our Contact Us page. 

We also have an accessibility site which is compatible with screen readers - please visit https://accessible.next.co.uk/

You can also visit https://mcmw.abilitynet.org.uk/  for some great ‘how to’ guides on making your device easier to use. 

If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice.

We aim for all of our customers to access our services with ease and we’re committed to supporting our customers in doing so.

For information on accessibility in our stores please click here to visit AccessAble. Here you will be able to find Access Guides for over 450 of our stores. We are currently working towards having access guides for all of our stores. 

We always welcome discussion and feedback on how we can make our services more accessible. If you have a suggestion on how we can better help you, please get in touch by calling our customer service team on 0333 777 8000. You can reach us between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our team will be happy to help.

For all our contact details please visit our Contact Us page. 

If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice.

At Next we aim to be clear with all our communications. We focus on using plain English and avoiding jargon or business terminology on our website, app and all forms of written communication we send to you.   

If you do come across anything that you have difficulty understanding, please let us know by contacting us on 0333 777 8000. You can reach us between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our customer services team will be happy to help. 

For all our contact details please visit our Contact Us page. 

If you're experiencing financial difficulties we want to help. Please click here for the best way to contact us and for information on who to contact for free, confidential, impartial advice.