Refunds

If you have a NextPay / Pay in 3 credit account:

• We’ll apply the credit to your account immediately and the funds will be made available for you to spend. Your item(s) will show as returned within the Orders section of My Account within 1 working day
• If your account is in credit, you can request a refund by calling us on 0333 777 8000*. Our team will process your refund within 1 working day. You will need to check with your payment provider for the timeline on when the funds will be made available to you as this is outside of our control

If you do not have a Next credit account:

• We’ll refund back to your original method of payment on the same day you return the item(s) to the store with the exception of Paypal refunds, which will be refunded within 1 working day
• As stated above, please check with your payment provider for the timeline on when the funds will be made available to you

For any credit / debit card refunds processed by our team in the Contact Centre, we’ll send you an email with the ARN (Acquirer Reference Number), which you can quote to your bank should you need to query the refund.

If you are due to be refunded by a Next Gift Card, please allow time for postage (typically up to 5 working days).

*For call charges, please contact your service provider.

Your refund will be processed by Next within 1 working day once the item(s) reach our returns centre (typically takes 3 days).

If you have a NextPay / Pay in 3 credit account:

• We’ll apply the credit to your account & your item(s) will show as returned within the Orders section of My Account
• If your account is in credit, you can request a refund by calling us on 0333 777 8000*. Our team will process your refund within 1 working day. You will need to check with your payment provider for the timeline on when the funds will be made available to you as this is outside of our control

If you do not have a Next credit account:

• We’ll refund back to your original method of payment once the item(s) have reached our returns centre
• As stated above, please check with your payment provider for the timeline on when the funds will be made available to you

For any credit / debit card refunds processed by our team in the Contact Centre, we’ll send you an email with the ARN (Acquirer Reference Number), which you can quote to your bank should you need to query the refund.

If you are due to be refunded by a Next Gift Card, please allow time for postage (typically up to 5 working days).

*For call charges, contact your service provider.