How long will it take to receive a credit or refund for returned items?
We process refunds within 1 working day of receiving the return, but please allow the time shown in the table below for your payment provider to make the funds available to you.
| Payment method | When you’ll receive the refund (starts from the day after you return your item in store) |
| nextpay / pay in 3 credit accounts | 1 Working Day |
| Next eVoucher | |
| Credit / Debit Card* | 3 - 5 Working Days |
| PayPal** | |
| ApplePay** | |
| Google Pay** | 1 - 4 Working Days |
| Next Gift Card | Up to 5 Working Days (includes time for postage) |
* Refund timelines are dictated by your payment provider and are outside of our control.
**Refund timescales via PayPal, ApplePay and Google Pay can vary. Please refer to their guidelines for accurate and up to date information.
We’ll also send an email with an ARN (Acquirer Reference Number). You can quote the ARN if you need to query a refund with your bank.
Please allow 5 working days for a return to reach our returns centre. Once received, we will let you know and process your refund within 1 working day, but please allow the time shown in the table below for your payment provider to make the funds available to you.
| Payment method |
When you’ll receive the refund (starts from the day after we receive your item in our returns centre) |
| nextpay / pay in 3 credit accounts | 1 Working Day |
| Next eVoucher | |
| Credit / Debit Card* | 3 - 5 Working Days |
| PayPal** | |
| ApplePay** | |
| Google Pay** | 1 - 4 Working Days |
| Next Gift Card | Up to 5 Working Days (includes time for postage) |
* Refund timelines are dictated by your payment provider and are outside of our control.
**Refund timescales via PayPal, ApplePay and Google Pay can vary. Please refer to their guidelines for accurate and up to date information.
We’ll also send an email with an ARN (Acquirer Reference Number). You can quote the ARN if you need to query a refund with your bank.
For further information on refunds to your credit account, click here.