We aim to support our customers at Next and understand that living with dementia impacts every element of your life. If you are living with dementia, we are here to offer any help and support when managing your account.
If you want someone to act on your behalf on your account, we will need third party authorisation. This can be granted over the phone by speaking with you (we will need to complete security checks, then obtain some details about the third party who is being authorised) or by providing us a copy of a Power of Attorney.
You can call us on 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our team will be happy to help.
For all our contact details please visit our Contact Us page.
You may also want to visit DEMENTIA UK who can offer support on living with dementia.
Caring for someone with dementia
If you are a carer for someone diagnosed with dementia, we want to help you in helping them.
If you want to act on someone’s behalf to manage their account, we will need third party authorisation.
This can be granted over the phone. We will firstly need to speak with the account holder to complete security checks. Then we will obtain some details about the third party who is being authorised.
Alternatively, you can provide us with a copy of a Power of Attorney.
You can call us on 0333 777 8000 between 8am to 9pm Monday to Friday & 8am to 7pm Saturday and Sunday. Or send a chat and our team will be happy to help.
For all our contact details please visit our Contact Us page.
You may also want to visit DEMENTIA UK who can offer support with caring for someone with dementia.
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