If you're experiencing financial difficulties we want to help. Please call us on 0333 777 8664*. Our opening hours are: 8am - 9pm Monday to Friday, 8am - 5pm Saturday and 8am-3pm Sunday.
Alternatively, please go to the "Contact Us” section and complete an email form using the enquiry option of “Financial Difficulties”.
You may also be able to visit our self serve portal by selecting the ‘Financial Difficulties’ option in ‘‘My Account’’ where you can advise when you will be able to make payment or apply for a reduced payment plan. There is a handy budgeting tool which could help you understand how much you can afford to pay.
Free, independent debt advice is available. Information on dealing with financial difficulties and details of other organizations that offer support, can be found at the following locations;
* For call charges contact your service provider.