We know that sometimes you change your mind. So, if you want to cancel an item or your order, please give our customer service team a call on 0333 777 8999* or chat with us online here.
Due to their bespoke nature, most Made To Measure items will be delivered within 10 working days. Estimated delivery will be confirmed at the point of order. Please be aware – these items will be made especially for you, so they can only be returned if they are faulty or do not match the order placed.
Roman Blinds - In most cases, due to the roll width of roman blind fabric, blinds over 1350mm wide will come with two vertical joins to create 3 panels on the blind. The middle panel is always the largest panel with the left and right panel being equal. We ensure all panels are pattern matched.
Curtains - Depending on the heading style and width ordered, curtains over 1300mm wide will come with joins in the fabric
Please note that delivery is unavailable outside the UK Mainland.
Due to their bespoke nature, most personalised items will be delivered within 7 days. Estimated delivery will be confirmed at the point of order.
Please note Personalised items cannot be cancelled once your order is placed.
As these products are made to order, they can only be returned if the product has a manufacturing fault or was not made to the specification you requested. There will be a link on your order confirmation email where you will be able to check the personalisation you entered at the point of order.
*For call charges, contact your service provider.