We're sure you'll love your items but if you wish to arrange a return please give our customer service team a call on 0333 777 8999* or chat with us online here. We ask that you take reasonable care of the item(s) and do not use them. The item should be returned in its original packaging.
Items should be return within 28 days from the date the items were delivered
After Day 15
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home. If we have deemed the item(s) as fit for resale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.
For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights. Please leave the protective wrapping on your mattress until you are sure you wish to keep it.
When you buy a new mattress from us, we can also take away and dispose of your old or unwanted mattress, for a fee of £20. Simply search for 'Mattress collection' on our website, and add the service to your bag when ordering your new mattress.
*For call charges, contact your service provider.