We're sure you'll love your items but if you wish to arrange a return please give our customer service team a call on 0333 777 8999* or chat with us online here.
We ask that you take reasonable care of the item(s) and do not use them. The item should be returned in its original packaging, with all parts and fittings included. If the item has been assembled then it cannot be returned, unless faulty.
Items should be return within 28 days from the date the items were delivered
After Day 15
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home. If we have deemed the item(s) as fit for resale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking of the sofas or furniture. The sofa or furniture will then be refunded after an additional check at our warehouse.
For health and hygiene reasons, once mattresses have been unwrapped, they cannot be returned unless they are faulty. This does not affect your legal rights. Please leave the protective wrapping on your mattress until you are sure you wish to keep it.
When you buy a new mattress from us, we can also take away and dispose of your old or unwanted mattress, for a fee of £20. Simply search for 'Mattress collection' on our website, and add the service to your bag when ordering your new mattress.
These items will be made especially for you, so they can only be returned if they are faulty or do not match the order placed.
As these products are made to order, they can only be returned if the product has a manufacturing fault or was not made to the specification you requested. There will be a link on your order confirmation email where you will be able to check the personalisation you entered at the point of order.
*For call charges, contact your service provider.