How do I return?

It’s completely FREE to return your items to one of our 500+ stores! 

No need to bring a returns note, simply bring your items along and our team will do the rest. It’s also the quickest way to get credited/refunded for your returns.

Click here to find your nearest Next store and check opening times.

Via our Evri Courier Collection Service

Collections from home are available Monday to Saturday and can be booked up to 7 days in advance. 

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To arrange a collection please follow these simple steps:

1. Login into ‘My Account’ and select “Arrange a return” from the menu to book a collection. Alternatively, call selfserve on 0800 587 7758**
2. Place all items into one parcel bag with the despatch notes inside of your parcel.
3. Attach one returns label to the outside of the parcel (regardless of the items coming back). This can be found on the bottom of your despatch note that came with your order or you can request one from us.
4. Have your parcel ready to hand over to the courier on the day of collection

We’ll email to confirm the collection and let you know when we’ve credited/refunded your items.

Need a replacement returns label? 

You can either;

• Sign into ‘My Account’ and select ‘Replacement Label’ and your returns label will be emailed to you in minutes!
• OR simply text 'Returns Label' followed by your customer number to 60235 to receive your label via post in 5 working days.

To your local ParcelShop

With over 8,500 locations and open 7 days a week, Evri ParcelShop offers an eco-friendly way to get your parcels back to us.

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To return to a ParcelShop please follow these simple steps:

1. Place all items into one parcel bag with the despatch notes inside of your parcel.
2. Attach one returns label to the outside of the parcel (regardless of the items coming back). This can be found on the bottom of your despatch note that came with your order or you can request one from us.
3. Take your items to the nearest ParcelShop, follow the instructions on the Evri self service terminal, and then hand your parcel to the shop assistant

Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items.

For further information on Evri Parcelshops click here.

Need a replacement returns label?

You can either;

• Sign into ‘My Account’ and select ‘Replacement Label’ and your returns label will be emailed to you in minutes!
• OR simply text 'Returns Label' followed by your customer number to 60235 to receive your label via post in 5 working days.

To your local Evri Locker

With over 1,500 locations and available 24/7, Evri ParcelShop offers an eco-friendly way to get your parcels back to us.

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To return to an Evri Locker please follow these simple steps:

1. Place all items into one parcel bag with the despatch notes inside of your parcel.
2. Attach one returns label to the outside of the parcel (regardless of the items coming back). This can be found on the bottom of your despatch note that came with your order or you can request one from us.
3. Take your items to the nearest Evri locker, scan the returns label to open the locker and place your parcel inside, closing the door securely

Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items.

For further information on Evri Lockers click here.

Need a replacement returns label? 

You can either;

• Sign into ‘My Account’ and select ‘Replacement Label’ and your returns label will be emailed to you in minutes!
• OR simply text 'Returns Label' followed by your customer number to 60235 to receive your label via post in 5 working days.

To your local Post Office or Royal Mail Customer Service Point

A £2.50 returns charge* will be applied for each collection/return, regardless of the number of items you return.

To arrange a Royal Mail return, simply follow the steps below:

1. Click here to access the Royal Mail returns portal to generate a returns label and search for ‘Next’ from the list of retailers.
2. Follow the on-screen instructions and enter your details, including your Next Account Number, then click on the "Create your label" button.
3. Royal Mail will send you an email with your returns label and instructions to either print at home or take the email with a QR code to the Post Office. (There’s also an option to download and print the label on the Royal Mail returns portal)
4. Place all items into one parcel bag with the despatch notes inside of your parcel.
5. Take your items to the nearest Post Office branch or Royal Mail Customer Service Point, then hand your parcel to the assistant.

Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited/refunded your items.