We understand that sometimes you may change your mind, and need to return items. However, the following exceptions apply to our returns policy.
We cannot accept any returns through our airport or Fabled stores.
The following items cannot be returned to our stores:
Large items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me products, products for return to Hammonds, or Gift Experiences.
A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or a collection is requested, unless the product is faulty or does not fit the description given.
Please note large furniture items cannot be returned if they have been assembled, unless faulty.
No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered.
For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty.
Perishable items such as food, plants, drinks and fresh flowers cannot be returned.
Swimwear and Underwear cannot be returned unless faulty. Any products with a security sticker cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights.
Gift cards/ eGiftcards/ eVouchers cannot be returned or exchanged for cash.
Returned items which are not in a new or unused condition will not be credited to your account or refunded. This does not affect your right to return faulty items.
If you return an item outside of the 28 day period you’ll be refunded with an eVoucher. Click here to see more information on our returns policy.