I have received a faulty, damaged, or incorrect item. What should I do? 

We’re sorry to hear this.

If you’ve received a faulty, damaged, broken or incorrect item then please contact us using the details below:

Clothing and small home items: 

Please complete our contact form and provide the details for us to help you, please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.

Large Furniture or Upholstery 

If you’ve received a faulty, damaged, or incorrect item then please call us on 0333 777 8999*. (This includes all items delivered by our two-person delivery team.)

*For call charges contact your service provider.