I have received a faulty, damaged, or incorrect item. What should I do?
We’re sorry to hear this.
If you’ve received a faulty, damaged, broken or incorrect item then please contact us using the details below:
Clothing and small home items:
Please get in touch, click here for all contact methods. We may ask for an image of the faulty or damaged item to help speed up the resolution.
Please note, If you are missing a part of a clothing item or have not received a full set of a clothing item, we are unable to send replacement parts for the item.
Large Furniture or Upholstery
If you’ve received a faulty, damaged, or incorrect item then please call us on 0333 777 8999*. (This includes all items delivered by our two-person delivery team.)
*For call charges contact your service provider.