If your items have been returned to us outside of our returns policy, then we’ll issue you with a refund in the form of an eVoucher.
Here’s a reminder of our returns policy: items must be returned to us in a perfect condition, in its’ original packaging and within 28 days of you receiving the item. For more information on our returns policy click here.
The eVoucher can be used in store or online.
To use your eVoucher in store, simply present the eVoucher to a member of our staff at the till point.
To use your eVoucher online, simply select ‘Gift Card / eVoucher Payment’ at checkout, and enter the Card Number and Unique Pin when prompted. You will find this on your Late Return eVoucher email.
The eVoucher must be used within 6 months of the issue date. The expiry date can be found on your late return eVoucher.
You’ll be sent a reminder 4 weeks before the expiry date.
If you have a nextpay account then the eVoucher can be used in store and online to purchase items. The eVoucher cannot be used towards your account balance.
eVouchers should only be issued for non-faulty items returned after the 28 day period. Please call us on 0333 777 8000 so that we can rectify this for you.
Yes. In line with our returns policy.
Yes, you can pay for your order using the eVoucher and another payment method. Eg Debit Card, Paypal.