You must take reasonable care of the goods whilst they are in your possession. You may inspect the goods but must not use them. Please return goods to us in their original packaging and ensure that all parts and fittings are included. If the item has been assembled then it cannot be returned, unless faulty.

If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend you call us on 0333 777 8999 to arrange a collection.

Charges for collection are shown in the table below.

If you wish to return or cancel an order, arrange a collection, or have any further queries about the returns and cancellation process, please contact us on 0333 777 8999.*

Day 1 to 14
If you wish to return your order, you must notify us within 14 days.
A charge of £30 will apply per collection.
After Day 15
We will be unable to accept a return until we have carried out a full independent inspection of the goods in your home.
If we have deemed the item(s) as fit for resale, we will collect the goods and charge you £60 to cover the cost of the inspection(s), collection(s) and re-stocking. The item will then be refunded after an additional check at our warehouse.

*For call charges, contact your service provider.