On the morning of the delivery, we'll send you a link that can be used to track the progress of our drivers throughout the day. Where possible, our delivery team will also attempt to give you a call to let you know that they are on their way.

Please ensure you are at the property at the agreed time to accept delivery, and that our delivery staff have clear access to deliver your items.

For certain sofa ranges, our drivers will offer to fit the feet and take away the packaging. For information on whether this service is included with your order please refer to our product information online. This Service is only available to UK Mainland and Northern Ireland customers.

If Fully-Assembled, once we have unpacked your item(s), you will be asked to check them.
Self-assembly items will be placed in their packaging in the room of your choice.

You will be charged £30 if you are not at home to accept delivery at the agreed time or delivery is refused by you.