EVRI DELIVERY APP (CORONAVIRUS RESPONSE)
Following the recent outbreak of Coronavirus (COVID-19) in the UK, Evri has put in place a number of measures to protect their customers and colleagues. Public Health England guidance advises that viruses like this one (COVID-19) cannot survive for long on parcels or boxes, and so receiving parcels does not create an extra risk to health. Given this, there is currently no impact on Evri parcel delivery services, however, you will see some changes in how they are delivering our parcels to you in order to reduce physical contact.
YOU CAN DIVERT YOUR NEXT PARCEL TO A SAFE PLACE
A ‘safe place’ is a designated place where couriers can pick-up or drop-off your parcels, securely, without you being there in person. Typical examples include sheds, greenhouses or porches. You can select your ‘safe place’ via the Evri App by entering your tracking number, choosing the ‘divert’ option and selecting your preferred 'safe place'. In order to make this easier, Evri has provided a dropdown list of ‘safe place’ options for you to choose from. Alternatively, your ‘safe place’ can be saved in the ‘My Places’ area of the App. Finding your tracking number is easy; a link to this will be provided on your order tracking confirmation from Evri.
EVRI AUTOMATIC DELIVERY TO A SAFE PLACE
If a safe place hasn’t been chosen through the Evri App, but there is somewhere safe to deliver the parcel, Evri will leave it there - even if there’s someone in the property. Evri will take a photo, which will be included in the delivery notification email.
NO SAFE PLACE? STEPS EVRI COURIERS ARE TAKING TO AVOID CONTACT
If there is no safe place to deliver, the Evri courier will knock on the door and step back. When you answer they will ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there is no answer, Evri will re-attempt delivery on a different day.
ARRANGING A COURIER COLLECTION
You can still arrange a collection of your items through the Evri App, please specify your safe place and leave your parcel there. The courier will then be able to collect your parcel. If you don’t specify a safe place, or a safe place isn’t available, the Evri courier will knock on your door, and step back 2 steps to allow you to place the parcel on your doorstep. After you’ve done so, please take two steps back or close the door to ensure a contact-free collection.
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