Next UK - General

Returns & Refunds

• How can I return my items?
• Refunds
• Our Returns Policy
• Can I get a gift receipt for my online order?
• Further information on credit account refunds
• Faulty, Damaged or Incorrect Item received

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Ordering & Delivery

• How to place an order?
• How to track my order?
• What are my delivery options?
• Sale information
• Nextunlimited information
• Delivery to a BFPO Address

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Large Furniture & Upholstery Items

• Furniture and Upholstery Cancellations
• Furniture and Upholstery Delivery
• Faulty Furniture and Upholstery
• Where Can I View a Furniture Item In Store?
• 101 Nights Trial
• Mattresses

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Payments

• Making a payment towards your Credit Account
• Why wasn’t my nextpay account payment successful?
• Checking the balance of a Gift Card / eVoucher
• What happens if I miss a payment on my nextpay Account?
• New Telephone / Internet Banking Details

Store Information

• Store Opening Times
• Can I order in-store using my nextpay account?
• Do you offer Gift Receipts in Store?
• Store feedback
• How can I redeem a refund card given to me in store?

Product Information

• Sizing Guides
• Product recalls & safety notices
• Wine, Flowers & Plants
• Next Watch Guarantee
• Domestic Appliances

My Account

• Changing personal details
• Sign into 'My Account'
• Opening an account
• Making purchases on Next third party brand customer website using your nextpay account
• Forgot password
• Close my account

Textile Donations, Recycling & Carrier Bags

• Textile Donations & Recycling
• Furniture Recycling
• Waste Electrical, Electronic Equipment & Battery Recycling
• Our Recycling Policy
• Carrier Bag Charges in England, Scotland and Wales

Supporting Our Customers

• Money worries
• Budget form
• How Next can help you manage your account if you are struggling with any health or life changes
• Brecon Debt Recovery
• Independent advice
• Letting us know an account holder has passed away

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Other

• Complaints Process
• Accessibility Policy
• Complaints Publication Report
• Russell & Bromley: Frequently Asked Questions
• THE SET : Frequently Asked Questions
• PPP/Payment Protection Plan