Next UK - General

Returns & Refunds

• How can I return my items?
• Refunds
• Our Returns Policy
• Faulty, Damaged or Incorrect Item received
• Request a replacement returns label
• I’ve been sent a Late Returns eVoucher. How do I use this?

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Ordering & Delivery

• How to place an order?
• How to track my order?
• What are my delivery options?
• Sale information
• nextunlimited information
• Delivery to a BFPO Address

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Large Furniture & Upholstery Items

• Furniture and Upholstery Cancellations
• Furniture and Upholstery Delivery
• Faulty Furniture and Upholstery
• Furniture and Upholstery Returns
• Furniture Assembly Service
• Furniture and Upholstery Swatches

Payments

• Making a payment towards your Credit Account
• Was my nextpay account payment successful?
• Checking the balance of a Gift Card / eVoucher
• My payment to my nextpay account is late this month, what will happen?
• New Telephone / Internet Banking Details

Store Information

• Store Opening Times
• Can I order in-store using my nextpay account?
• Do you offer Gift Receipts in Store?
• How can I redeem a refund card given to me in store?

Product Information

• Sizing Guides
• Product recalls & safety notices
• Wine, Flowers & Plants
• Next Watch Guarantee
• Domestic Appliances

My Account

• Changing personal details
• Sign into 'My Account'
• Opening an account
• Inform us of the death of an account holder
• Forgot password
• Close my account

Recycling & Carrier Bags

• Waste Electrical And Electronic Equipment Recycling
• Furniture Recycling
• Battery Recycling
• Our Recycling Policy
• Carrier Bag Charges in England, Scotland and Wales
• Clothing Reuse & Recycling

Supporting Our Customers

• Mental health & Support
• Money Worries
• Short term illness
• How Next can help you if you need it

Other

• Complaints Process
• Financial Difficulties
• Accessibility Policy
• Complaints Publication Report
• PPP/Payment Protection Plan